What the Data and Tech Industries Are Doing to Support Ukraine

Like people and industries across the world people in data nd tech are doing everything they can to help the people of Ukraine as they face some of the worst of humanity. D.A.T.A was born out of a feeling of helplessness, and we have a very clear mission. We are mobilising the data, analytics, and technology communities to come together and raise money to help Ukrainian citizens.

We truly believe that together we can achieve more and have set ourselves the ambitious target of buying 10,000 medical kits, worth $1million in just six weeks.

So, how did this all come together? Well, we all watched on in horror as the most unthinkable unfolded in front of our eyes. On the 22nd of February 2022, when Russia invaded Ukraine, I felt shocked and powerless. Since that day I have found it difficult to watch the news as it only increased my feelings of helplessness.
I didn't know what I could do to help – but I knew that I wanted to. But what could I do by myself? So, despite feeling awful, I continued living my life, as many of us have, checking the news, shaking my head in disbelief as to what was unfolding.

Then, three weeks later, on the 17th of March to be exact, I got a message from Rob Howes. He too had been feeling the same feelings of helplessness and had come up with a plan to take action – not just on his own but with the collective data industry.

He told me how he wanted to harness the wonderful community of Data and Tech people to collectively act and do something meaningful to help to people of Ukraine and then asked if I wanted to be part of it.

I didn’t hesitate, I didn’t have to think twice – finally this was something I could do to help, and we decided to get started straight away. We quickly put plans in motion and rearranged our schedules to have a call the very next day and the following week we had the first meeting of the founding committee...

D.A.T.A (Data and Tech Aid) was born, and I am honoured to be included in this group of inspiring people.

Roisin McCarthy (a fellow Founding Committee member) described it as finding your tribe and I think she is right.  It is amazing how a small group of people can get together and make things happen, when individually it would have been beyond us. Instead of feeling helpless and despairing, I am now energised and motivated, knowing that I am now taking actions that will help the people of Ukraine.

We all wanted to take action quickly, but it soon became clear that if we want to make a significant impact then we had to plan very carefully.  We have some exciting things up our sleeves that we will be sharing in the coming weeks, but right now the most important thing we have to focus on is saving lives in Ukraine.

After painstaking research, trying to decide where would be best to direct any funds we were able to raise, we finally settled on The Kyiv School of Economics Charitable Foundation (KSE CF). KSE was established in 2007 as a subsidiary of its non-profit corporation in the United States.

Working directly with the Government of Ukraine, other funds, and multiple volunteer organizations, KSE has established itself as one of the largest humanitarian aid foundations providing vital medicines and food to those in Ukraine.

As I said, our initial efforts are focussed on raising enough money to buy 10,000 medical kits. It has become evident that the main danger for civilians at war in Ukraine is death from blood loss caused by shrapnel wounds after the shelling. It is shocking that many people are dying from blood loss before they can get medical assistance. We must change that. Thousands of lives could be saved if bleeding is stopped quickly. 

The Ministry of Health of Ukraine has confirmed to KSE the need for up to 300,000 kits so now our priority at D.A.T.A is supplying those in need with medical kits specifically to stop blood loss.

The cost of one delivered medical kit is $100 and the cost includes the price of the first aid kit from the supplier, transportation costs to Ukraine, unexpected expenses including things like customs and possible price fluctuations. As D.A.T.A we are raising money to make a difference by coming together as the strong community we are – not to just be seen to be doing good, but actually do good! At this point in time, aid is needed now. 

Doing any of the standard fundraising type activities takes time, money and effort and we have none of those things – we are not a charity ourselves – we all have day jobs and are juggling busy lives but with this desire to do good and we are absolutely sure the rest of the data, tech and analytics community feel as strongly and passionately about this as we do.

So, if you too have been feeling helpless about the situation in Ukraine and want to do something to help, please find out more about D.A.T.A on our website.

There you will be able to donate to help save lives with the medical kits and that would be wonderful. You can also keep a real-time track of how many medical kits we have been able to donate so far.

If you are unable to make a monetary donation, there are still some things you can do to help support D.A.T.A. Perhaps you have some time that you can offer to help with the many tasks involved in running D.A.T.A.

Even just following us on social media and sharing our messages to a wider audience on would be a huge help.

I have a vision of a world where everyone understands the value of data and uses it to make a positive impact. That may take some time to achieve, but in the meantime bringing the data and tech communities together to support the people of Ukraine is the right thing to do and I do hope that you will be able to support us in some way.

Thank you.

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UPDATE Thank you to everyone who has supported D.A.T.A. so far - our initial fundraising phase has now come to an end and we are now focusing on offering Round Table events. We hope to continue making an impact by showing the value of data and how it can be used for positive change. You can find more details about our upcoming Round Tables here.

The Data Governance Clinic and how it could help you!

The Data Governance Clinic is the second, optional, day of my Getting Started in Data Governance course bit is also incredibly valuable as a standalone day if you understand the theory of Data Governance but are struggling to put it into practice.

This day is all about turning theory into practical actions and you will get the opportunity to ask detailed questions about implementing Data Governance in your organisation and receive advice on how to overcome the challenges you may be facing.

It’s a workshop format where you get the opportunity to share the challenges you are experiencing with your Data Governance initiative and get pragmatic solutions. You also get the opportunity to share knowledge, insight, and network with others in a similar situation.

I’ve been getting a lot of questions about the day recently, so thought I’d answer them all here, including what it is, who it is for and what you will get out of it.

Getting Started in Data Governance

This one-day course was born out of the very strong belief I have that there's no such thing as a standard data governance framework. But what I found over the rather many years that I've been doing data governance is that there are certain key components that you must look at and address. 

If you don't do that, your data governance framework is very unlikely to be successful and sustainable for your organisation. This course gives you all the building blocks and tools that you need, and all the areas that you need to address so that you're able to confidently design and implement your own data governance framework that's right for your organisation.

Putting theory into practice
So, what do you do with all that theory from day one? That’s where the Data Governance Clinic comes in.

This workshop is for people who understand the theory but are perhaps struggling with some of the implementation of it or are coming up against obstacles. For example, they have presented their draft framework to some senior stakeholders and received a challenging response or were asked questions that they didn't feel confident or able to answer. 

One thing I found very much in the early days of doing Data Governance is I felt very lonely and very vulnerable. Like, ‘I must be the only idiot that can't convince my work colleagues that we need to manage our data better’ but actually, it's quite common. And I see that people who come to my courses really benefit not only from hearing me share my expertise and experience but talking to other people that have been in the same situation. 

So that's where the idea of a Data Governance Clinic was born. I wanted to give people the opportunity to get together with people in very similar situations themselves, and share experiences but more importantly, get answers for their challenges. 

Who is the Data Governance Clinic for?

I find that the people who attend the data governance clinic tend to be two different groups of people.

The first the people who have done my one-day training course, either immediately the day before or sometime previously, or I've even had people who've done it online and then turned up to a face to face clinic and they're normally looking for answers along the lines of ‘you taught me this in the theory and how do I turn this into a practical solution, given my particular set of circumstances?’

And the second set of people are very much the people who know they know Data Governance and feel quite comfortable that they know what it is, but when they're actually trying to implement it and roll out their Data Governance Initiative they are coming across some challenges and some obstacles. These are the people who really just need some guidance and advice, tips and tricks, anything to try to overcome these obstacles.

If either of these groups are resonating with you then this might be the course for you.

What will I get out of it?

I absolutely love the Data Governance Clinic days. I find they are very informal, but engaging days where everybody gets to bring along their questions and challenges. We sort them into themes, and we work through everything together that we can and make sure by the end of the day we have answered answering everybody's questions and they go away with very clear actions of what to do to overcome their challenges.

Everyone who attends this course will also get a copy of the actual checklist that I use when helping clients design and implement Data Governance Frameworks. This is an incredibly helpful resource, especially if you’re just starting out in data governance. There is lots of information and resources out there, but this checklist is tried and tested and has served me well through the years - it’ll keep you right too, through all your data governance initiatives.

You will gain confidence in your own Data Governance Initiative. Let’s face it… it’s one thing thinking or hoping you’re doing the right thing - it’s another to know it! And to have the confidence to sell it to senior stakeholders.

You will also get the opportunity to meet other people who are in the same position as you and will be able to connect and workshop ideas beyond the course.

It’s a great opportunity to feel a little less alone in this big data governance world - especially if you’re brand new to it or the only person in your organisation who’s remit it is. You will also just have a really good time, I promise!

Don't forget if you have any questions, you’d like covered in future videos or blogs please email me - questions@nicolaaskham.com.

Or you’d like to know more about how I can help you and your organisation then please book a call using the button below.

What makes a good Data Governance consultant?

Over the last few weeks, I’ve been trying to come up with a list of skills that a good Data Governance consultant needs. Not necessarily an exhaustive list, but a good jumping off platform for anyone thinking about a career in this field. My goal was to keep to a manageable (and achievable) list, but it was proving challenging. I decided to open the floor to my network on LinkedIn and I wasn’t quite prepared for the tsunami of replies…

It turns out that this is a very subjective subject and if you don’t believe me, I have a 150-comment long thread to back me up!

What should be a simple list of core skills, quickly turned into a long list of wishes, someone even suggested that a good Data Governance consultant was actually a bit of a Unicorn! And if I was to list every single skill, trait or attribute suggested as part of the discussion I might be inclined to agree, because truth be told, there was even one or two suggestions that do not necessarily apply to me, as someone with years of experience in data governance.

 My own list started out like this:  

·       Communication skills (both oral and written)

·       Influencing skills

·       Listening skills

·       Creativity and innovation

·       Observation skills

·       Problem-solving and strategic planning ability

·       Analytical skills

·       Flexibility

·       Ability to cope with pressure and challenges

·       Understanding the client’s business environment

One big talking point was whether or not a good data governance consultant needs industry specific experience. One connection described it as a “top requirement”. They argued that this was different from 'understanding the client’s environment'. However, I'm not sure that it should be. As a data governance consultant, your client has a company full of people who have the relevant industry specific experience for you to draw on.

Another very interesting suggestion that popped up a few times what the ability to be a good data storyteller. Other suggestions included passion, personality, a good understanding of change management, negotiation skills, being pragmatic and logistical… and even a good sense of humour!

My own list, which I already felt was a little too long, quickly turned into a very long and quite possibly unachievable list of skills.

So, what does all this mean? Is it impossible to find a good data governance coach? Or that it’s even harder to become a good data governance coach? No! But what it does do is illustrate just how hard a data governance consultant role can be.

You face the usual challenges of doing data governance, you need to be experienced in doing data governance plus you need to have a whole host of skills to do the job. Simply, it’s not for the faint hearted!

That is why I have decided to launch the Data Governance Coach Academy for Data Governance consultants and contractors. This exciting new venture will give you access to one full year of The Data Governance Coach support including access to all of my online courses; three hours of one-to-one coaching per quarter; tailored training and access to resources plus some successful candidates may be invited to join the Data Governance Coach Associate pool at the end of the programme.

More information on the Data Governance Coach Academy will be released soon, so watch out for that! And if you want to be the first to know when it is launched just click here.

Don't forget if you have any questions you’d like covered in future videos or blogs please email me - questions@nicolaaskham.com.

Or you’d like to know more about how I can help you and your organisation then please book a call using the button below.

Data Governance Interview with Rob Saundby

I have been working in IT for over twenty years, of which the last ten have been specialising in data management. During this time, I have been lucky enough to have worked across a wide range of industry sectors including banking, insurance, telecoms, media and retail. Because most of my engagements were through a consultancy, there has always been a strong focus on client delivery and, working with many different organisations, I have realized that data management is fundamentally quite similar, regardless of the industry sector. I setup my company Rockit Solutions in 2018 to specialise in data management.

How long have you been working in Data Governance?

Having worked in IT for several years, I always saw data as an integral part of designing and building systems to support business operations. Although it wasn’t called data governance then, the basic principle of needing quality, trusted data was always there. Back in 2010 when we first worked together, it was new ground working with data owners and data stewards and running a data governance forum. From 2014, I started to specialise in data management in financial services for a capital markets consultancy based in the City.

Some people view Data Governance as an unusual career choice, would you mind sharing how you got into this area of work?

For me, this is a natural intersection of where technology and business meet. I think I have always viewed data governance through a lens of how it can be implemented, so a more practical rather than theoretical perspective. Working in the banking sector, I saw many parallels with the risk-based controls approach that financial organisations take, but for data, rather than other assets.

What characteristics do you have that make you successful at Data Governance and why?

Over the years I have worked in most aspects of data management including; data governance, data architecture, data quality and have been interested in some of the more niche areas such as data cataloguing and data lineage. As a generalist I enjoy describing the big picture and have found that this is something that I can bring to the table for clients I have worked with.

Are there any particular books or resources that you would recommend as useful support for those starting out in Data Governance?

I would recommend Data Governance 2nd Ed by John Ladley as an excellent book on the subject and for up-to-date discussions, I find LinkedIn very useful for the latest blogs and information.

What is the biggest challenge you have ever faced in a Data Governance implementation?

The most consistent challenge is sponsorship. Having sustained, executive sponsorship for improving data in an organisation is the single most important factor for effective data governance. Without it, a number of things can happen; it can be a real struggle to gain stakeholder engagement and buy-in, reduced funding and team resources, lack of adoption, lack of appropriate tooling, no improvement in data literacy, in adequate training and education.

You have made Data Catalogue’s your niche – what led to this?

Although the people and process slide of data governance is clearly challenging in many organisations I think that the next step, of actually cataloguing data assets, measuring data quality and delivering tangible business value, you could call this “implementing data governance” is even less well understood. I would argue that understanding data is key to governing it, and so the process of understanding it, using a data catalogue tool is an important part of the process.

Why are Data Catalogue’s so useful for organisations?

There are a number of reasons why data catalogues adds value to a data governance initiative. First, they provide a single place to go to, to find out about data – where it is, what it means and who owns it. Of course, you could say that this can be done in Excel, but modern data catalogues provide different ways of visualising the information making them much more effective. Second, they can link related information such as owners, applications, processes and policies, in a way that provides context, which makes them very useful when deciding how to use data. Third, they can make use of scanners and classifiers, to make sense of databases and filesystems, much quicker than can be done by hand. This makes them very useful for dealing with the complexity and size of many modern enterprises.

What single piece of advice would you give someone looking to buy a Data Catalogue tool?

With so many different tools on the market, I would say be clear what you want a data catalogue to do. For example, if you want a technical solution to scan your entire estate’s data assets, you may choose a different tool to one that will be primarily be used to manage data steward activities and escalations.

Finally, I wondered if you could share a memorable data governance experience (either humorous or challenging)?

One example is an organisation who embarked on a lengthy process to procure a data governance tool. The long and short of it, is that after detailed requirements were drawn up, tools evaluated and trialed, and feedback given from key stakeholders the best solution was found to be – an Excel spreadsheet business glossary published on their intranet. As it turned out, the company simply needed to start with a very basic approach that added business value from day one.

Data Literacy: So What?

A few months ago I was approached by Nicola to discuss the topic of Data Literacy as a series of thoughts around how there might be an opportunity to provide some training on the subject; as a result of that discussion Nicola asked me to write this blog to provide some insight.

The topic of data literacy seems to swirling around organisations at the moment and the push is to see how data literate they are and how they can get training to understand that. Now, I have been around data for a long time, over 20 years in fact, and I consider myself to be data literate; that said it doesn’t mean that I’m brilliant at all aspects of data.

The chances are that if you’re reading this blog then you’re either wondering what data literacy is all about, or you’re trying to find out more about training or assessment for your organisation.

I could tell you to just look around and see how it looks? I could just say well you could ask people how literate they feel? I could say many things but that doesn’t really answer the question particularly if you’re not overly sure what data literacy really is.

If that’s the case then read on, because I will provide you with a little insight into what data literacy is and how it might be of help to you!

My belief is that all organisations need to have a good level of data literacy in order to function efficiently, perhaps be more competitive or simply more effective; to do this you need to know that data literacy is neither a quick fix nor some kind of silver bullet; data literacy is a feeling, an understanding or part of your culture.  Typically its made up of three key areas:

The other thing we need to understand about data literacy is that for the majority of the time, it’s about people and there comes the challenge!

Adopting data literacy could be a major change in an organisation, you need to understand what it’s about and determine how literate you feel your organisation is.

Then having achieved that you will need to understand about how you can make use of the information that you’ve gathered and you would, most likely, consider analytics as a way of achieving that; by using analytics we could ascertain the quality of the data we use and then determine which areas are not quite as literate as we had thought.

After that, having determined what and how we need to take that all important step and make the changes that we need to ensure that literacy is taken on board in the business and that we have a method of maintaining the level that we need.

Don’t forget though that data literacy will be different at all levels of the business, some more distant from the actual work such as senior stakeholders may need less literacy around the data and more around the outputs that they request in reports from the analytics function. In this case you have to understand all the facets of the business, what they need and where they currently are.

Also don’t think that just because you say it’s a good thing, that people will just agree because they most likely will ask a whole lot of questions about how you know that. Don’t forget that attaining widespread data literacy comes at a cost. People will need to be trained to make sure they are as data literate as they need to be and that takes time. Finally don’t forget that although increasing the level of data literacy will undoubtedly deliver benefits, those benefits tend to intangible and undefined at the start of the initiative and if you’ve been around change programmes before you’ll know how difficult they are to drive through.

“It is clear that if you have a data literate organisation, you will be able to tell the difference just by how much more efficient it feels and the quality and speed of decisions you’re able to take.”

So the drive for data literacy is very good news and businesses should strive to achieve it. After all if we can all be more data literate and more careful about what we do when handling data then we can achieve more, quicker, with less friction and generally have a better experiences.

Data literacy doesn’t bring that on its own, however if you bring it into the mix of your organisation then you are taking one small step to being more effective and efficient and why wouldn’t you want that!

If you would like to find out more about data literacy training, then use the button below to arrange a call with Nicola to see how data literacy training might benefit your organisation.

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Written by Justin York - Justin is a Senior Data Governance Coach Associate, and is a performance innovation coach at Rubicon Coaching. He has over 25 years' experience in management positions in the military, and as a management consultant. He uses tools from coaching and consulting to bring change in both individual and team behaviours, as well organisational culture.

The Rocky Horror Data Show: Disastrous data definitions…

Data shouldn’t be a wild and untamed thing, but sometimes it is just that - wild… and untamed. And unfortunately for our friend Tim, he’s about to find out just how wild and untamed data can be. As this is ‘The Rocky Data Horror Show’… where the data is not what it seems.

Episode 4 - if you missed the previous episodes, you can read them here:

The Rocky Horror Data Show - where the data is not what it seems

The Rocky Horror Data Show: Did you get what you asked for?

The Rocky Horror Data Show: Not everyone’s on board…

Things at the Magical Wish Factory are still tough for Tim. He’s starting to make headway with senior stakeholders and they’re beginning to buy into the data governance initiative. However, progress is still slow because some of the definitions he’s receiving are not up to scratch. In some cases, he’s having to send them back two and three times before they’re suitable enough to be included in the glossary.

So far, he’s had definitions back that use acronyms to explain acronyms and department specific terminologies along with spelling and grammar mistakes galore!

Janet, the Head of IT, is wondering why they can’t just use a list of standard definitions to speed up the process or use the glossary from Tim’s old job.

Tim explains to Janet: “This isn’t part of the process that can be skipped or glossed over, so to speak. Part of the reason for this is that organisations, even those within the same industry, very rarely use the same terminologies in exactly the same way.

“This means there is no bank of standard definitions to pick and choose from; what works for one organisation will very rarely work for the next.”

Tim decides he’s going to send out a list of hints and tips to help people write the best possible definitions.

“But why does it matter so much?” asks Janet.

Tim goes on: “If it is not carefully crafted, the glossary can quickly become an unstructured dumping ground, ironically reflecting the reason the organisation needed one in the first place.”

Tim sends round a memo explaining that a good definition should be unique and distinguishable from other definitions and be written as a descriptive phrase or sentence.

Tim also advises that restating the words of the term in a different order is not sufficient and asks people to avoid using acronyms or other abbreviations as these could cause confusion. His advice is to state what the concept is - not what it is not and to be clear, concise, and unambiguous.

Tim also decides to work with the teams involved in creating the definitions for the most problematic terms.

He works to identify stakeholders who are willing to act as owners of the terms and others who are willing to articulate the term. Tim encourages stakeholders to be rigorous with their definitions and the information they keep on the terms.

Tim explains that a definition can’t just read: ‘Customer Type - the type of customer’. This isn’t a good definition because it tells us nothing about the possible values, who uses the term, why it matters, who wrote the definition, who approved the definition, when it might no longer apply and so on.

Part of this process for Tim is also making sure that both senior and junior people in the Magical Wish Factory have a part to play. Senior people will be accountable for terms and will need to review and approve definitions and junior people tend to be more involved on a day-to-day basis, so they often know more about the issues.

There needs to be collaboration between the two to set up through the glossary in which the junior people begin articulating terms and the senior people review and approve.

Tim is hopeful that with this advice and by working with stakeholders on the most problematic terms that the Magical Wish Factory will be well on its way to creating an excellent glossary…

Stay tuned for episode five of The Data Governance Coach’s new series ‘The Rocky Horror Data Show’ and follow the adventures of Tim and Janet as they try to implement a successful data governance initiative at the Magical Wish Factory.

And if you want to chat about your Data Governance Training requirements, why not book a call by using the button below?

Do you know what is in a Data Governance Framework?

If you are reading this blog, then there is a very high chance that at some point in the not-too-distant past you have googled the term ‘data governance framework’. Not only that, but you’ve also probably also had a whole myriad of answers come back. Some of which probably make it look really, really complicated.

A data governance framework is something that you can make as complicated as you want to but from my experience it really needs to be as simple as it can be. I advocate for simplicity when doing data governance above all else, and if you watch any of my videos or blogs then you’ll already know that. In fact it is one of the key principles for successful Data Governance which you can read about by clicking here. Now, that doesn't mean you can't go back and add more detail when necessary but start simple and build on that as and when you need to.

That doesn’t answer the question at hand though, does it? So, what does a data governance framework consists of?

Well, for me the only way to be successful with data governance is to first work out why your organisation needs data governance, and then to design and implement a framework that meets those needs.

 When I'm designing a data governance framework, I make sure that it has three key things in it: a policy, processes and roles and responsibilities. And these will almost certainly differ from organisation to organisation.

Let’s start with the policy. I've seen many examples where people have spent a lot of time and effort researching data governance, what they think they ought to have in their framework and dumping everything they found in their data governance policy. This ends up giving you a policy that is really long… some I've seen like small novels! And to be fair, I may have written some that length in the early days too.

But when you come to share them with any stakeholders, particularly senior ones, they're going to be completely put off by the sheer level of detail. That scares people off, and you won't get your senior stakeholders approving your approach. You may even impact the success of your Data Governance initiative at that point.

The other thing that I frequently see is people thinking they can fast track this part of a data governance initiative by copying somebody else's policy and framework. So, they look on Google or they ask a friend who's doing a similar job at another organisation if they can have a copy of their policy.

I would really warn you against this because a policy should be written to reflect how your organisation wants to do Data Governance. Picking up somebody else's and just adapting and amending a few bits means that you haven’t got a policy that was written for your organisation. Therefore, it's extremely unlikely to be useful or relevant for your organisation. And again, more likely to put more people's backs up and damage your Data Governance initiative.

For a policy to be really useful (i.e.. help you implement Data Governance successfully) it needs to be written with your organisation in mind, and consider the following:

• What is the scope of your data governance programme?

• What is it that your organization is going to do to manage its data better?

• What roles and responsibilities are you going to have to manage your data better? 

• What kind of processes are you going to implement because of having data governance?

Now, the answers to these questions will not be the same for all companies and I can honestly say that every organisation I have ever worked with has been unique in its approach to data governance. I admit sometimes the differences are subtle, but for a policy to be valuable, these subtleties really do need to be addressed.

Next you should include some processes, because I find that if you don't tell people how to do it, they tend to do their own thing, or they don’t do it consistently, or they don't do it at all. So, we need some documented processes for people to follow so they know and understand what data governance is and what you want them to do.  Which processes you have will depend upon what benefits you are trying the achieve but should include a central process of investigating and resolving data quality issues.

And then finally, we need some roles and responsibilities because I'm sure you have been to the same meetings… you know the ones where everybody is in violent agreement that something needs to be done, everyone agrees on the actions and then we come back to the follow-up meeting… and everybody thought that somebody else was actually going to do that action.

Well, data governance is just like that. I can't tell you how many times I've told people

why I think that we ought to do data governance at that organisation and everybody agrees with me. Nobody ever says, “that stupid, we shouldn't do it”, they always agree that it should be done.

They might give me all sorts of reasons why it can't be done right now... because they're busy, they don't have the resource etc, but they don't say that it's the wrong thing to do. What is quite common is everybody thinks that somebody else is going to do it for them.

That is not the case - almost everyone has a role to play if you're implementing a data governance framework, and so your framework itself needs to detail those roles.

Ensure your roles and responsibilities are properly defined and you have found suitable people for each of these roles. There is no point in defining roles and responsibilities and then finding people to fill the roles if you don’t explain to them what you want them to do and how they should do it.

It sounds obvious but make sure to document your processes and provide adequate instruction so that everyone knows what they should be doing.

Don't forget if you have any questions you’d like covered in future videos or blogs please email me - questions@nicolaaskham.com.

Or you’d like to know more about how I can help you and your organisation then please book a call using the button below.

Data Governance Interview with Kim Woodward

Kim is a collaborative Data Governance leader specialising in the strategic design, delivery and implementation of global data management and governance practices in the Finance and Pharma sectors.  She has been involved in the design of enterprise data policies, maturity models and data governance operating frameworks and has led the technical and business implementation of data management technology such as reference, master and data quality solutions.

How long have you been working in Data Governance?

For about 10 years now.

Some people view Data Governance as an unusual career choice, would you mind sharing how you got into this area of work?

It’s something I landed in!  Early in my life I was a data analyst where I always recognised the importance of high value data that’s easy to find; during my career any roles I was in I naturally focussed on the data aspect in order to have confidence in any processes or outputs I delivered.  One role in particular was in headcount management covering data of 8000FTEs… that’s a lot of people to count, and they rarely sit still!  It was this point where governance and oversight, together with the right framework was important so that no matter what the ask was for, e.g. headcount financials, perms vs contractors, number of seats in a building etc, I was always able to give the right number for the right use-case.  To get it right it needed data owners, system owners, data flow, lineage, definitions, data quality, etc… my introduction to a holistic data governance viewpoint.

What characteristics do you have that make you successful at Data Governance and why?

Good question, you’ve got to be a little bit of a data geek and at minimum passionate about data – how you develop that is hard to articulate! 

For me it’s about collaboration, really understanding the end use-case and working closely with business stakeholders.  I wholeheartedly believe (and know) that data governance is an enabler to increase the value of data.  Business users, process owners, product owners, business decision makers, etc all need high value data to enable their deliverables to be trusted and drive the right business outcomes.  For example, why build a cool, real-time visualisation tool if the data in it is of poor quality or be unprotected when people gain access to it; people won’t buy into the product as they won’t trust how the tool is utilising data.  So strong characteristics of a Data Governance Leader needs to be one who collaborates, understands, listens in order to develop the right environments so that products or services can be used with full trust by its consumers.

Are there any particular books or resources that you would recommend as useful support for those starting out in Data Governance?

To be honest, I’m very much a “learn on the job” type person so for those starting out I would recommend you build your networks, find data SMEs, ask to learn from them, and you will be educated with some great tips and stories along the way…

However if you like a big read then the Data Management Body of Knowledge, fondly known as the DMBOK… it’s like the bible of data!

What is the biggest challenge you have ever faced in a Data Governance implementation? 

Scalability and Stakeholder engagement.

Any framework needs to be scalable across the organisation; its not possible to do data governance well in silos, so influencing is critical to ensure that the model can operate effectively across functions.  For implementation your business stakeholders need to support the cause, it can’t be a way of working that is “put on them”, it just won’t work that way.  Finding engaging ways to bring them along the journey is essential, i.e. how you can bring value to their use-case.  The other critical point on scalability is having a good scope, you simply can’t do data governance across everything at once, so what data is most critical for the current business strategy, and start there… Start small and grow.

Is there a company or industry you would particularly like to help implement Data Governance for and why?

 A high-end clothing company to get a good staff discount.. 😉 I joke!!

On a serious note, I’ve always fancied getting close to people data (HR) and having good data governance over that.  The reason being is that people are an organisation’s greatest asset along side data.  I’m passionate about people, their health and wellbeing, their talent and development.  Having great data for great insights to help grow a high performing and talented workforce would be a great thing to be involved with and aligns to what I am passionate about.

What single piece of advice would you give someone just starting out in Data Governance?

Engage business stakeholders early; bring them along the journey with you by allowing them to provide input into the shape and design of the framework.  A collection of minds and hearts will grow the right framework for the organisation and generate buy-in along the way.

Finally, I wondered if you could share a memorable data governance experience (either humorous or challenging)?

 There was a story about the after-party of a Global Data Governance conference… but that’s for another time!

The story I would like to share is remembering that it wasn’t that long ago when we didn’t have technology in day to day processes. I was visiting one of our country data governance representatives, and there had been some clearance of a storage room at a very old site of the organisation.  In it was a huge, old, leather-bound book of life policies, and it had hand-written customer information in it, but some customers would have still been alive today, very old but alive!  It was just a moment, remembering data is everywhere, in any form, the data in that book needed the same attention and protection as any data in any system.  The original source of data!